Dempsey Corporation
FAQ’s

Please look at our contact page to find the sales representative closest to your city, or contact customer service to be given that information directly.

You can either speak to our Account Receivable department, or mention this to your customer service representative.

Lead-times for certain items depend on the supplier of those products. Please speak to your customer service representative to have specific lead-times.

We accept in North America both US and CDN dollar transactions.

Dempsey Corporation operates warehouses in Toronto and Montreal. We use third party warehouses in other locations within North America.

You will need to first signal to the carrier that the items were damaged upon delivery on the bill of lading. Depending on the FOB point of your order, you will need to discuss with the party that held ownership at the time of delivery a claim for the damaged material.

You will need to apply for our credit terms by filling out the credit application form. You can ask your customer service representative to send you this form.

You can pay your invoice by check or wire transfer. For new customers, first order is typically COD.

There is only a minimum dollar amount of $250 CDN per purchase order.

You can speak to one of our customer service representatives at 1-416-461-0844.

You can either send your Purchase Order via an email, by phone, or fax to our Customer Service department. See the contact section on this website for the office closest to you.